According to the China Quality Association’s first quarter of 2011 complaint report on the quality and service quality of China's automotive products, complaints regarding body accessories and electrical appliances accounted for the highest proportion, accounting for 29.7%.
The report shows that in the quarterly quality complaints, the problem of body accessories was prominent and exceeded the complaints of key components such as engines. The main problems include large exhaust pipe noise, abnormal instrument clusters, and poor body sealing. Among them, the "required for replacement" category of complaints reached 32.9%.
With the increasing popularity of automotive products in people's lives, owners have begun to pay attention to the quality of body accessories and the comfort of driving and have made higher demands on them. The exposure of tire problems during the "3·15" period has caused many users to be very concerned and concerned about the quality of the tires. Many vehicle owners have made it clear that even if there are no abnormalities in the vehicle tires used today, they still worry that there are hidden dangers in driving safety. It is hoped that the manufacturers will take actions in this respect and put safety first in the selection of tire brands.
In the user complaint request, the highest percentage of replacement parts is required, which is 32.9%. Concentrated on the performance during the warranty period, the body parts, especially the key components such as the engine and the transmission, have malfunctioned. In addition, the complaints for compensation also showed an upward trend. The main reason was that failures after many repairs could not be improved, and frequent maintenance caused losses due to missed work.
The report shows that in the course of maintenance of automotive quality problems, user complaints often arise due to low efficiency of service stations and long replacement parts. Among car owners who received a return visit, car owners were satisfied (including satisfaction and recognition) and accounted for more than 70% of the total complaints. The reasons leading to dissatisfaction with the owner are mainly due to the fact that the service station does not have a positive attitude towards the solution, has a long problem-solving time, and does not meet the requirements of the owner for the replacement or compensation.
The report shows that in the quarterly quality complaints, the problem of body accessories was prominent and exceeded the complaints of key components such as engines. The main problems include large exhaust pipe noise, abnormal instrument clusters, and poor body sealing. Among them, the "required for replacement" category of complaints reached 32.9%.
With the increasing popularity of automotive products in people's lives, owners have begun to pay attention to the quality of body accessories and the comfort of driving and have made higher demands on them. The exposure of tire problems during the "3·15" period has caused many users to be very concerned and concerned about the quality of the tires. Many vehicle owners have made it clear that even if there are no abnormalities in the vehicle tires used today, they still worry that there are hidden dangers in driving safety. It is hoped that the manufacturers will take actions in this respect and put safety first in the selection of tire brands.
In the user complaint request, the highest percentage of replacement parts is required, which is 32.9%. Concentrated on the performance during the warranty period, the body parts, especially the key components such as the engine and the transmission, have malfunctioned. In addition, the complaints for compensation also showed an upward trend. The main reason was that failures after many repairs could not be improved, and frequent maintenance caused losses due to missed work.
The report shows that in the course of maintenance of automotive quality problems, user complaints often arise due to low efficiency of service stations and long replacement parts. Among car owners who received a return visit, car owners were satisfied (including satisfaction and recognition) and accounted for more than 70% of the total complaints. The reasons leading to dissatisfaction with the owner are mainly due to the fact that the service station does not have a positive attitude towards the solution, has a long problem-solving time, and does not meet the requirements of the owner for the replacement or compensation.
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